Tuesday, March 22, 2011

To Network or Not?

Students who attend HLC training often exchange business cards and contact info with each other. But what if you get back to the office and remember there was a person in your class who knows the answer to a question or problem you have? And you never exchanged information?

This exact scenario has happened more than once to our students. It leads us to our second  HLC one question survey.

Use the survey form below or click this link: HLC Survey #2

Friday, March 18, 2011

We All Need Inspiration!


Patty Wheeler, CNR Southeast
 HS-508 Disney's Approach to Customer Service

The 2-day course was held at HLC March 15-16, 2011 for Housing professionals in supervisory positions, all N9 employees, and those interested in identifying the business practices behnd the Disney reputation for excellent customer service and applying these practices to their own organizations.

This was not a customer service class! It was intended to enlighten supervisors on various quality service measurements and motivational techniques to apply in the workplace. Through this Disney Institute program, students were shown the importance of attention to detail and how Disney trains their Cast Members (employees) to treat their Guests (customers) as VIPs.

Congratulations to all those who earned their "ears"!
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Wednesday, March 2, 2011

What Page Are We On?

We saw record stores begin to close as people moved to digital music. Now giant book stores are teetering on the brink of locking the doors because of the competition such as Amazon’s online bookstore, Kindle readers, and other digital media. Which brings up questions like:
What is the future of printed courseware materials in  the modern classroom?
Do I want or need a printed book when taking a class?
Does the type of class affect my decision?

These are the kinds of issues that come up as HLC works with the NAWC courseware design and development team to revamp Housing training courseware.

You can contribute to the future of Housing training. Let us know what you think by completing the short survey below or click this link: HLC Survey #1