|Patty Wheeler, CNR Southeast|
The 2-day course was held at HLC March 15-16, 2011 for Housing professionals in supervisory positions, all N9 employees, and those interested in identifying the business practices behnd the Disney reputation for excellent customer service and applying these practices to their own organizations.
This was not a customer service class! It was intended to enlighten supervisors on various quality service measurements and motivational techniques to apply in the workplace. Through this Disney Institute program, students were shown the importance of attention to detail and how Disney trains their Cast Members (employees) to treat their Guests (customers) as VIPs.
Congratulations to all those who earned their "ears"!